Cookie Policy

How we use cookies and browser storage on our website.

Effective date: 1 March 2026

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide a better user experience, and give website owners useful information.

In addition to traditional cookies, modern websites also use browser storage technologies such as localStorage and sessionStorage, which serve similar purposes. This policy covers all of these technologies.

This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.

2. Essential Storage

These items are strictly necessary for our website and services to function. They cannot be switched off as our Services depend on them. They do not store any personally identifiable information that is shared with third parties for marketing.

Name	Purpose	Duration	Type
access_token	JWT authentication token to keep you logged in	1 hour	localStorage
refresh_token	JWT refresh token to renew your session automatically	30 days	localStorage
positack_customer_token	Authentication for ordering and loyalty platform	Until expiry	localStorage
positack_customer_token_expires	Expiry timestamp for ordering platform token	Until expiry	localStorage
positack_customer_user	Cached customer profile for ordering and loyalty	Until logout	localStorage
pinecreek_cart	QR order cart contents (items, options, table info)	2 hours	localStorage
pinecreek_cookie_consent	Your cookie preference choice	Persistent	localStorage
age-verified-{id}	Age confirmation for alcohol orders (current session only)	Browser tab	sessionStorage

3. Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our content, navigation, and overall experience. All analytics data is aggregated and anonymous — we do not use it to personally identify you.

These cookies are only set if you choose "Accept All" in our cookie banner.

Name	Purpose	Duration	Type
_ga	Google Analytics — Distinguishes unique visitors	2 years	Cookie
_ga_{id}	Google Analytics — Maintains session state	2 years	Cookie
_gid	Google Analytics — Distinguishes visitors (24hr)	24 hours	Cookie
_gat	Google Analytics — Throttles request rate	1 minute	Cookie

Google Analytics is provided by Google LLC. Google may transfer data to servers outside South Africa. For more information, see Google's Privacy Policy (policies.google.com/privacy). You can also opt out using the Google Analytics Opt-Out Browser Add-on (tools.google.com/dlpage/gaoptout).

4. Marketing Cookies

We use marketing cookies to measure the effectiveness of our advertising and to show you relevant content on social media platforms. These cookies track your visit to our website and may be used to build a profile of your interests.

These cookies are only set if you choose "Accept All" in our cookie banner.

Name	Purpose	Duration	Type
_fbp	Facebook Pixel — Tracks visits for ad targeting and measurement	3 months	Cookie
_fbc	Facebook Pixel — Stores click identifier from Facebook ads	3 months	Cookie
fr	Facebook — Delivers and measures ad relevance	3 months	Cookie

Meta Pixel (Facebook) is provided by Meta Platforms, Inc. Meta may transfer data to servers outside South Africa. For more information, see Meta's Privacy Policy (facebook.com/privacy/policy). You can manage your ad preferences in your Facebook Ad Settings (facebook.com/adpreferences).

5. Third-Party Cookies

When you make an online payment, you are redirected to a third-party payment provider (PayFast or Ozow). These providers may set their own cookies on their platforms during the payment process. Pinecreek has no control over these cookies.

Please refer to the cookie policies of the respective payment providers:

PayFast — May set session and security cookies during the payment process to protect your transaction.
Ozow — May set session cookies during the instant EFT process to maintain your banking session.

We do not embed any other third-party widgets, social media plugins, or advertising networks that set cookies on our website outside of the analytics and marketing cookies described above.

6. Managing Your Preferences

You have full control over which cookies and storage are used on your device:

Cookie Banner

When you first visit our website, a cookie banner will appear allowing you to choose between "Accept All" (essential + analytics + marketing) or "Essential Only" (only what's needed for the site to work). You can change your preference at any time by clearing your browser's site data for pinecreek.co.za — the banner will reappear on your next visit.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these options under "Privacy" or "Security" in your browser's settings menu. Options include:

Viewing and deleting existing cookies and site data
Blocking all cookies or only third-party cookies
Clearing localStorage and sessionStorage for specific sites
Setting your browser to notify you when a cookie is being set

Opt-Out Tools

Google Analytics: Install the Google Analytics Opt-Out Browser Add-on (tools.google.com/dlpage/gaoptout)
Facebook Ads: Manage your preferences at facebook.com/adpreferences

Please note

Disabling essential storage items (such as authentication tokens or cart data) will prevent parts of our website from functioning correctly. You may not be able to log in, maintain a cart, or complete orders.

7. Contact Us

If you have any questions about this Cookie Policy or how we use cookies and browser storage, please contact us:

Pinecreek Restaurant & Farmstall

R102 Old Gonubie Road, Holm Hill, Beacon Bay East London, 5201 Eastern Cape, South Africa Phone: 043 732 1101 Email: info@pinecreek.co.za